Introduction (continue2)

3.Relationship with ISO 9004
The present edition of ISO 9004 has been developed to maintain consistency with ISO 9001. Both standards complement each other, but can also be used independently.

ISO 9001 specifies requirements for a quality management system that can be used for internal application by organizations, or for certification, or for contractual purposes. It focuses on the effectiveness of the quality management system in meeting customer and applicable statutory and regulatory requirements.

ISO 9004 gives guidance on a wider range of objectives of a quality management system than does ISO 9001, particularly in managing for the sustainable success of an organization. ISO 9004 is recommended as a guide for organizations whose top management wishes to extend the benefits of ISO 9001 in pursuit of systematic and continual improvement of the organization’s overall performance. However, it is not intended for certification or for contractual purposes.